Why Choose Sadler Allen ?
Customer and Employee Experience
We design experiences at the interaction level that ensure employees and customers are successful. We have exceptional expertise in frontline operations such as multichannel contact centers, and field technical operations in the broadband industry.
Culture Warriors
We Navigate Your Frontline Team Through The Strategic Direction And Imperatives Of Your Company. Energized By Your Marketing Partners We Connect The Frontline With Your Company Plans, Goals, And Aspirations.
Human Centered Design
Our experts show you how to adopt a human-centered design that focuses on the satisfaction of your clients. By designing your processes according to their needs, you can significantly reduce the chances of failure and inefficiencies.
Leadership Development
The human mind is highly capable and effective. You can leverage this to your company’s advantage. Our expert approach to brain-based coaching shows you how your internal coaching programs can be greatly enhanced by leveraging our unique knowledge of neuro-based performance and behavioral change.
Kimberly Edmunds
After a 25 year career in operations and customer experience in the telecommunication industry, I decided to pursue my passion for customers and the employees that serve them. People are my passion and helping them succeed is what SadlerAllen is all about.
Keith Edmunds
I worked in customer operations and project management for over 20 years when I decided to become a certified executive coach through the International Coaching Federation (ICF). Since 2010 I have dedicated my time to helping leaders achieve tangible and measurable results through performance sustainability, goal setting, behavior norms, and managing transition. People have always been and continues to be my greatest joy.
Michele Mohlere
Michele is a Sr. Consultant with over 20 years of experience in product development and launch support in the digital production and telecom space. She has deep experience and knowledge of product life cycles, user experience and customer experience. Her experience includes large digital product launches as well as broadband product and services deployment.
Zafar Akbar
Sr. Consultant Contact Center
Visionary, energetic cross-functional customer service and sales professional with more than 20 years of call center experience in Fortune 100 companies. He is an operational execution expert who achieved results through passionate delivery and by balancing the needs of customers, employees and stakeholders. He is also an entrepreneur and has a passion for service delivery.
Elena Arosemena
Sr. Project Manager
Elena is a Sr. Project manager with over 30 years of contact center experience. She has deep experience in launching start up contact centers, contact center desktop tools, and large deployment of contact center technologies.
Rhyan Creighton
Consultant & Digital Producer
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Janice Roberts
Managing Director
Janice is a former senior executive and managing partner at a top five consulting firm. She has held executive positions in the broadband and telecom industries. She has deep knowledge and expertise in field operations enablement across a broad spectrum of engineering, operations, network planning and outside plant infrastructure.
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